Question 1

Is Helios Eye Hospital a cashless network hospital for HDFC ERGO health insurance?

Accepted Answer

Yes. Helios Eye Hospital, Rohtak is empanelled with HDFC ERGO Health Insurance for cashless cataract surgery, LASIK / ICL refractive procedures (where covered by your plan), retina treatments and other in-patient eye care. Please carry your HDFC ERGO health card and a government photo ID, and call us at +91 98179 66650 before admission so we can initiate pre-authorisation with the TPA.

Question 2

Do you accept STAR Health Insurance for cashless cataract surgery in Rohtak?

Accepted Answer

Yes. STAR Health Insurance is one of our primary network insurers. Cataract surgery (phacoemulsification with IOL) is cashless at Helios Eye Hospital, Rohtak, subject to your policy's sub-limits and waiting periods. Bring your STAR Health card; we will raise the cashless request, share documents with the TPA and walk you through any co-payment.

Question 3

Is ICICI Lombard cashless available at Helios Eye Hospital, Rohtak?

Accepted Answer

Yes. ICICI Lombard General Insurance is empanelled for cashless eye-care admissions at Helios Eye Hospital - including cataract, retina and glaucoma surgeries. Pre-authorisation typically takes a few hours; planned surgeries can be approved 24–48 hours before admission.

Question 4

Does Manipal Cigna health insurance cover surgery at Helios Eye Hospital?

Accepted Answer

Yes. Manipal Cigna ProHealth and Lifetime Health policies are accepted for cashless treatment at Helios Eye Hospital, Rohtak. Coverage for procedures such as cataract surgery, retina interventions and medical management follows your plan terms - our insurance desk will confirm eligibility before admission.

Question 5

Are ECHS card-holders treated at Helios Eye Hospital?

Accepted Answer

Yes. Helios Eye Hospital is empanelled under ECHS (Ex-Servicemen Contributory Health Scheme). Veterans and dependents with a valid ECHS smart card can avail cataract, retina and other eligible eye procedures with the standard ECHS referral process.

Question 6

Is FHPL or Heritage TPA accepted for cashless eye surgery?

Accepted Answer

Yes. Both FHPL (Family Health Plan Ltd.) and Heritage Health TPA are part of our regular cashless network. Corporate group-health members serviced via these TPAs can avail cashless cataract, refractive and retina surgery at Helios, subject to policy terms.

Question 7

Is Aditya Birla Health Insurance accepted for cashless treatment?

Accepted Answer

Yes. Aditya Birla Health Insurance (Activ Health, Activ Assure and group policies) is empanelled at Helios Eye Hospital for cashless cataract surgery and other inpatient ophthalmic procedures.

Question 8

Which other insurance companies and TPAs does Helios Eye Hospital accept?

Accepted Answer

Besides our primary partners we also work with Bajaj Allianz, Care Health (Religare), Niva Bupa, New India Assurance, Oriental Insurance, United India, National Insurance, SBI General, Tata AIG, Reliance General, IFFCO Tokio, Future Generali, Universal Sompo, Cholamandalam MS, Liberty, Royal Sundaram, Kotak General and Edelweiss, plus TPAs including Raksha, MD India, Medi Assist, Vidal Health (TTK), Paramount, Health India, Vipul MedCorp, Ericson, Good Health, Park Mediclaim and East West Assist. If your insurer is not listed, please call +91 98179 66650 and we will confirm cashless / reimbursement availability for your specific policy.

Question 9

What documents do I need to bring for cashless eye surgery?

Accepted Answer

Please carry: (1) your insurance / TPA health card, (2) a government photo ID (Aadhaar / PAN / Driving Licence), (3) policy copy if available, (4) any past prescriptions or eye-care reports, and (5) referral letter if your scheme (e.g. ECHS) requires one. Our insurance desk handles the rest - claim form, pre-authorisation request and discharge summary submission.

Question 10

How long does cashless pre-authorisation take?

Accepted Answer

For planned cataract or refractive surgery, pre-authorisation is usually completed within 4–24 hours once we send your documents to the TPA. For emergency retina or trauma cases, initial approval is typically processed within 2–4 hours. Our staff coordinates with the insurer until the final approval is received.

Question 11

Will I have to pay anything if I have cashless insurance?

Accepted Answer

Most cataract and basic eye surgeries are fully cashless within your sum insured. You may need to pay for items not covered by your plan - for example premium IOL upgrade (toric / multifocal), non-medical consumables, room-rent difference, or any policy co-payment. Our team will share a clear estimate of your out-of-pocket amount before surgery.

Question 12

How do I confirm my eye-care policy is accepted at Helios Eye Hospital?

Accepted Answer

Call +91 98179 66650 or WhatsApp us with a photo of your insurance card. Our insurance desk will check the network status, confirm sub-limits for your procedure (cataract / LASIK / ICL / retina / glaucoma) and guide you through the pre-authorisation process.

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